Shipping Policy

Thank you for choosing Bee Beauty Essentials. Please review our shipping policy to understand our procedures and terms:

Shipping Destinations

  • We currently ship within Australia & New Zealand only using Australia Post.

Free Shipping Thresholds

     Within Australia: 

  • Orders above $100 qualify for free standard shipping.
  • Orders above $140 qualify for free express shipping.

     To New Zealand: 

  • Standard shipping: $20
  • Express shipping: Depends on the location provided. 

Shipping Fees

  • For orders below $100:
    • Standard shipping fee: $10.60
    • Express shipping fee: $15
  • Additional upgrade fees apply for food and clothing apparel based on box size:
    • Medium box upgrade: $5
    • Large box upgrade: $7
    • Extra large box upgrade: $9
  • Orders exceeding 5kgs may require additional shipping fees for extra boxes or satchels.

Order Processing

  • We process all orders within 48 hours of receiving the order and payment.
  • Orders are shipped from Monday to Friday. We do not ship on weekends.

Delivery Methods and Times

  • We use Australia Post for all deliveries from Melbourne.
  • Express Shipping: 2-7 business days
  • Standard Shipping: 5-12 business days

Tracking and Notifications

  • Once your order is shipped, you will receive a confirmation email with a tracking number. 
  • Please provide your email as Australia Post sends tracking notifications via email once the parcel is on its way.

Lost or Stolen Packages

  • We are not liable for lost or stolen packages after Australia Post confirms delivery.
  • Optional insurance cover or signature on delivery is available for additional security (additional $3).

Damaged Items

  • If you receive a damaged item, please take it to the nearest post office with the packaging for assessment and contact us ASAP. 
  • We will assist with the damaged item claim process once assessed by Australia Post.

Special Considerations

  • During holidays, sales, or extreme weather, shipping may experience delays.
  • Regional and rural deliveries may require additional time.

Contact Us

  • If you have any questions about our shipping policy or need assistance, please contact us promptly.

 

Note: This shipping policy is subject to change without prior notice. Please check this page regularly for updates.